Our helpdesk serves as one central location where all activity inflows from various portals e.g.
- Website contact queries
- Social media pages inquiries
- Blogs and forum based inquiries,
- WhatsApp queries etc.
Each activity is then efficiently handled by either responding there and then, or redirecting to the most appropriate department within our organisation. We aim to respond to every query within 24 hours except Sundays and some bank holidays.
Where technology brings the joys of long-distance learning and networking, it is not devoid of glitches and problems. The convenience of our users is of utmost importance for us and we aim to offer the users of our website a seamless experience by offering them a uniform and consistent encounter from all platforms with predictable response times. Contact us anytime, through any device, from anywhere and we would get back to you with clear directions for you.
Problems are inevitable but problem management feature is embedded in our helpdesk for boosted productivity. Every problem that arises during the operations is dealt with individually and a formal root cause analysis is performed. Viable solutions are provided to all technical problems. Our helpdesk serves you to have:
- Timely response to emails
- Prompt replies to social media comments
- Channelizing your query to the relevant department
- Follow-up with the users to ensure resolution of their problem
- Organising meetings with the mentor